1.Important information and who we are

• Purpose of this privacy policy

  This privacy policy aims to give you information on how we collect and processes your personal data through your interactions with us including any data you may provide through this website.
  This website is not intended for underage minors (which is to be defined by laws of the country or nation you reside) and we do not knowingly collect data relating to underage minors.
  It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and is not intended to override them.

• Controller

  Sekisui House is the controller and responsible for your personal data.
  We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

• Contact details

  Our full details are:
  

  Full name of company: Sekisui House, Ltd.
  

  Data Controller:

  Department of Global Legal Affairs and Special Projects
  

  Email address:

  legal-pd@sekisuihouse.co.jp
  

  Postal address:

  Department of Global Legal Affairs and Special Projects, Sekisui House, Ltd.,
  1-1-88, Oyodonaka, Kita-ku, Osaka, 531-0076, Japan

• Your duty to inform us of changes

  It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

• Third-party links

  This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you wish to visit.

2.The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been irrevocably removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data  includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data  includes billing address, delivery address, email address and telephone numbers.
• Financial Data  includes bank account and payment card details.
• Transaction Data  includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data  includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data  includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data  includes information about how you use our website, products and services.
• Marketing and Communications Data  includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), Nor do we collect any information about your criminal convictions and offences.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3.How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.
• Automated technologies or interactions.

  As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see  our cookie policy  for further details.

• Third parties or publicly available sources.

  We may receive personal data about you from various third parties as set out below:
  

  Technical Data from the following parties:

  • (a)analytics providers;
  • (b)advertising networks; and
  • (c)search information providers.

  Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

  Identity and Contact Data from data brokers or aggregators.

4.How we use your personal data

We will only use your personal data when the law allows us to. The lawful basis that we will rely on to process your personal data are:

• Legitimate Interest

  This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

• Performance of Contract

  This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

• Comply with a legal or regulatory obligation

  This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
  Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

• Purposes for which we will use your personal data

  We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
  Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

  Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
  To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
  To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
  To enable you to partake in a prize draw, competition or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
  To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
  To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
  To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
  To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)

• Marketing

  We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

• Promotional offers from us

  We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
  You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you participated in prize campaign or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

• Third-party marketing

  We will get your express opt-in consent before we share your personal data with any company outside the Sekisui House Group for marketing purposes.

  In this policy, “Sekisui House Group” refers to Sekisui House, Ltd. and other companies that fall under any of the following categories in relation to our company:

  • I. Direct subsidiaries consolidated in our financial statements
    Companies in which Sekisui House directly holds a majority of voting rights or equity interests;
    excluding equity-method affiliates and special purpose entities.
  • II. Subsidiaries of the companies described in item I
    Companies in which the companies set out in item I directly or indirectly hold a majority of voting rights or equity interests; excluding equity-method affiliates and special purpose entities.
  • III. Affiliated companies that our company recognizes as significant for any reason, regardless of capital relationship or business activities.
• Cookies

  You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

• Change of purpose

  We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
  If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5.Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Joint use of your personal data

  We will jointly use your personal data with certain companies within the Sekisui House Group that meet the requirements for maintaining a system equivalent to the obligations imposed on personal information handling business operators under the Act on the Protection of Personal Information of Japan.

• Domestic Joint Users

  We will jointly use personal data with the following Sekisui House Group companies located in Japan

  • Sekisui House Real Estate Holdings Co., Ltd.
  • Sekisui House Real Estate Co., Ltd.
  • Sekisui House Sha Maison PM Tohoku Co., Ltd.
  • Sekisui House Sha Maison PM Tokyo Co., Ltd.
  • Sekisui House Sha Maison PM Chubu Co., Ltd.
  • Sekisui House Sha Maison PM Kansai Co., Ltd.
  • Sekisui House Sha Maison PM Chugoku Shikoku Co., Ltd.
  • Sekisui House Sha Maison PM Kyushu Co., Ltd.
  • Sekisui House Sha Maison Partners, Ltd.
  • Sekisui House Sha Maison SAST Insurance, Ltd.
  • Sekisui House Trust, Ltd.
  • Sha-Maison Shop Tokyo Kabushiki Kaisha
  • Sekiwa Rent Kabushiki Kaisha
  • Sekisui House Remodeling, Ltd.
  • Sekisui House Construction Holdings, Ltd.
  • Sekisui House Construction Tohoku Co., Ltd.
  • Sekisui House Construction Tokyo Co., Ltd.
  • Sekisui House Construction Kanto Co., Ltd.
  • Sekisui House Construction Chubu Co., Ltd.
  • Sekisui House Construction Joshinetsu Co., Ltd.
  • Sekisui House Construction Kansai Co., Ltd.
  • Sekisui House Construction Chugoku Shikoku Co., Ltd.
  • Sekisui House Construction Kyushu Co., Ltd.
  • Sekisui House Support Plus Co., Ltd.
  • Sekisui House Financial Services Co., Ltd.
  • Sekisui House GM Partners Co., Ltd.
  • Sekisui House Umeda Operation Co., Ltd.
  • Sekisui House Innovation & Communication, Ltd.
• Overseas Joint Users

  We will also jointly use personal data with Sekisui House Group companies located outside Japan (“Overseas Joint Users”), including subsidiaries and affiliates established in countries such as the United States of America, Australia and Singapore, including but not limited to Sekisui House Australia Holdings Pty Limited, Sekisui House US Holdings, LLC, Sekisui House U.S., Inc., and North America Sekisui House, LLC.

  The details of the joint use are as follows:

  • A ) Items of Personal Data to be jointly used
    The same personal data set out in the table in paragraph 2 above.
  • B ) Purposes for which Joint Users will use your personal data
    The same purposes set out in the table in paragraph 4 above.
  • C ) Company with primarily responsible for managing the joint use of the personal data
    The company that bears primary responsibility for managing customer personal data in relation to joint use is as follows:

  Sekisui House, Ltd.
  1-1-88, Oyodonaka, Kita-ku, Osaka, 531-0076, Japan

  President, Representative Director of the Board, CEO (Chief Executive Officer): Yoshihiro Nakai

• External Third Parties
  • Service providers acting as processors based in Japan, the United States of America, Australia, Republic of Singapore who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Japan, the United States of America, Australia, Republic of Singapore who provide consultancy, banking, legal, insurance and accounting services.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

  We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.International transfers

As set out in the paragraph 5, we jointly use your personal data within the Sekisui House Group. This will involve transferring your data outside your jurisdiction. Many of our external third parties are also based outside your jurisdiction so their processing of your personal data will involve a transfer of data outside your jurisdiction.
Whenever we transfer your personal data out of your jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring appropriate contractual partners.

7.Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.Data retention

How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data can be requested by contacting us.

9.Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.
These are:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data . You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  If you wish to exercise any of the rights set out above, please contact us.

• No fee usually required

  You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

• What we may need from you

  We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you for further information in relation to your request to speed up our response.

• Time limit to respond

  We try to respond to all legitimate requests within time by applicable law. Occasionally it may take us longer than if your request is particularly complex or you have made a number of requests. In this case, we will notify you of our intended schedules and keep you updated.